Answer every customer, whether they call or chat
Some customers would rather call and hear an answer. Others would rather type. So we give you both: an AI phone line and an AI chat assistant, both fluent in English and Swahili, both trained on your products, both working around the clock.
Phone support and chat support, both done properly
Your customers decide how they reach you. We deliver both channels, each built to its strength, and the same assistant behind them keeps every answer consistent.
AI Phone Support
Answers every call on your line, listens, and replies in a natural voice, in English or Swahili. No hold music, no queue, no missed calls.
- Picks up 24/7, takes many calls at once
- Warm-transfers to your team when needed
- Outbound calls: reminders, confirmations
AI Chat Support
Replies instantly on WhatsApp, your website and social, in English or Swahili. Always on, always polite, always on-brand.
- WhatsApp, website, Instagram & Facebook
- Captures leads and customer details
- Order, booking and payment flows
Take both for full coverage, or start with the one your customers use most and add the other later. Either way, it's one assistant trained once on your business.
What it does, on both channels
The customer reaches out, it understands, and it answers, by voice on a call or by text in chat. Trained on your business, it gives the right answer the first time and brings in a human the moment one is needed.
Answers instantly
Calls picked up on the first ring, messages replied to in seconds. No waiting, no queue.
English & Kiswahili
On the phone and in chat, it answers in whatever language the customer uses, including the mix.
Knows your business
Order status, prices, hours, bookings, delivery. Answered from your real information.
Handles the rush
Hundreds of calls and chats at the same time, with no busy tone and no backlog.
Hands off to a human
Warm-transfers a call or escalates a chat for anything complex or sensitive.
Captures & follows up
Logs details and leads, and reaches back out with reminders and confirmations.
One brain. Both channels. Your facts.
You train it once, and it powers the phone line and the chat alike. We feed it your catalogue, prices, offers, FAQs and policies, so the answer a caller hears is the same answer a chatter reads.
You decide what it's allowed to say. When it isn't sure, it doesn't invent, it checks or hands off. Consistent and accurate, on every channel.
Voice and text, all covered
One assistant, trained once, answering across every way your customers get in touch.
Live and answering, fast
We do the heavy lifting. You give us your number and what you know about your business, and we put both channels live.
Gather
We collect your products, prices, FAQs and policies, the answers you already give.
Train
We train one assistant on all of it, in English and Swahili, in your tone.
Go live
We connect your phone line and your chat channels, and it starts answering.
Improve
We listen to real calls and chats and keep sharpening its answers over time.
The day it goes live
The callers and messagers you were losing all start getting answered, and your team stops drowning in the same questions.
Nothing missed
Every call answered, every message replied to, including after hours.
Instant, no wait
No hold music, no "we'll get back to you". An answer right away.
Open 24/7
Nights, weekends, holidays. Both channels always answered.
Your team, freed
They stop repeating the basics and handle the cases that need a human.
Helpful, in control, and safe with your data
An assistant that talks to your customers carries real trust. We build it so that trust is protected, on both channels.
A human is always nearby
Complex or sensitive cases are transferred or escalated to your team, smoothly.
You control what it says
It answers within the boundaries you set, and never goes off-message.
Your data stays safe
Used only to run your assistant, access controlled, aligned with the Kenya Data Protection Act.
Common questions
Both. It answers real phone calls on your support line and replies to messages on WhatsApp, your website and social channels. The same assistant handles both, so your customers choose how to reach you.
Yes, on both calls and chat. It understands and replies in fluent Swahili and English, including the natural mix of the two that Kenyan customers use, in whichever language the customer chooses.
Yes. We train it on your catalogue, prices, offers, FAQs and policies, so it answers from your real information on every call and every chat. You approve what it's allowed to say.
Yes. You can start with phone support, or with chat support, and add the other later. It's the same assistant trained once on your business, so adding the second channel is straightforward.
It handles the routine, high-volume questions instantly and hands anything complex or sensitive to your team, by warm-transferring a call or escalating a chat, or taking a message for a callback.
Yes. Your data is used only to run your assistant, access is controlled, and the setup is aligned with the Kenya Data Protection Act. It's never sold or shared.
Answer every customer, by call or by chat
Tell us about your business and we'll set up an AI assistant on your phone line and your chats, trained on your products, speaking English and Swahili.